FAQ

Browse your preferred category below to find the most commonly asked questions and answers. If you can't find what you want to know please contact with our Sales and Support team over the phone, live chat or email for further inquiry.

You may also browse our knowledgebase articles for any technical support regarding your server or other services.

Is there any type of money back guarantee on your hosting?

Yes – We offer all of our customers a full 30-day money back guarantee on all of our hosting packages. If you find that you are not satisfied with your hosting experience we will provide you with a full refund, no questions asked. There is no refund for domain names, however, as you are provided full ownership of the domain for one year. You can transfer your domain at any time.

What payment options are available?

We accept credit card, debit card, bank wire and PayPal.

Are there any hidden or extra charges?

No. We never charge you for anything with you being aware of the costs.

What hours do you offer technical support?

Our technical support team is available 24 hours a day, 7 days a week via phone, live chat and email.

Are your servers monitored?

Yes. Administrators monitor our servers 24 hours a day, 7 days a week, 365 days a year.

Do you allow adult content on your servers?

No. We do not allow pornographic material to be hosted on our servers. We do permit certain types of artistic material so if you have questions about a specific example please contact our support team.

Are telnet and SSH connections permitted?

Our VPS and unmanaged dedicated servers allow full SSH access.

Do you allow customers to purchase a domain name with hosting?

Yes. We sell the most common top level domains (TLDs) including .net, .com, .org, .info and others. We also offer some of the newer TLDs. When you purchase any domain with us you will be given full ownership for one year. You can learn more about domain names HERE.

If I already own a domain name how can I add it to GGS hosting?

You will need to point your domain at our servers. To do this you can contact the company where your domain name was purchased and ask them to update the names servers. The name servers they need to use are:
NS1.GOGETSPACE.COM
NS2.GOGETSPACE.COM

My auto-renew failed. What do I do?

The most common reason for an auto-renew to fail is because your credit card information is outdated or no longer valid. To fix this issue simply update your payment information to complete the auto-renew process. If your domain has already expired, simply complete the manual renewal process to reactive your domain. If you have any questions about this process, please contact our support team right away.

What happens if I don't renew my domains?

We make every effort possible to help ensure you don’t lose the domains you want to keep, which includes several notifications.

We will send out a total of four email reminders to renew your domain. This begins about 45 days before the expirtation date of your domain. We’ll send additional reminders 25 days before and then 5 days before the domain expires. Finally, we’ll send another email 3 days after your domain has expired.

If at this point we still can not secure a payment for the domain, your domain will expire. At this point your page will be deactivated and a ‘parking’ page will be put up, which indicates that the domain is no longer active. Other services you have with your domain may also stop functioning.

As soon as 31 days after the expiration date, your domain may be auctioned, sold, deleted or otherwise disposed of. If a third party purchases the domain name at any point after the 31 days, it will NOT be available for you to reactivate.

As early as 45 days after the date of expiration, if your domain has not yet been purchased by any third parties, it will enter a 60 day redemption grace period. If you choose to renew your domain name at any point during this holding period (and it has not already been purchased by a third party) you may be charged a $200 reactivation fee (plus the annual renewal fees).

If the redemption period ends without being renewed or purchased by a third party the domain name will be held for five days, at which point it will be deleted from our system and released back for general registration.

I have updated the name servers for my domain but my site is still not coming up. What is wrong?

After changing the name servers for your domain it can take up to 24-72 hours for the changes to propagate through to our servers. While you wait, however, you can access your site through a temporary URL: http://servername.gogetspace.com/~username
If you have any further issues with your domain, please don’t hesitate to contact our technical support teams.

Is there an affiliate program available?

Yes. We offer a very competitive affiliate program. You can learn more about it HERE.

What is Go Get Space managed wordpress hosting?

Go Get Space Managed WordPress Hosting is a special hosting package we’ve created just for customers using the WordPress content management system (the most popular website platform in the world). With this package we will manage all the back end or technical aspects of your site so you can focus on creating the best content possible. This includes things like software updates, malware protection, hosting updates and much more.

In addition, this includes full backups of your site so your data is always protected in the event of a problem. Our technical team will even perform ongoing fine tuning of your hosting and site settings to ensure you’re always getting the best possible performance.

The bottom line is with this package, you don’t have to worry about anything other than publishing the content your visitors will love. We’ll handle everything else.

Who can use GGS Press?

Go Get Space WordPress hosting packages are a perfect solution for virtually anyone who wants to use the WordPress system. WordPress is an ideal solution for sites ranging from small personal blogs to large business pages and everything in between. It is one of the most flexible content management systems available today, which is why it is the most popular website platform in the world. If you’re planning on using WordPress, GGS Press is the best hosting option for you.

Is it true that i will get one month FREE hosting?

Yes! Every new customer signing up with GGS will get the first month of hosting 100% free! If you’re not 100% satisfied with the service you can cancel and never have to pay a dime. If you love the service, you will begin paying at the second month.

Will it be easy to upgrade 30 days trial package to a permanent GGS press hosting solution?

Absolutely. As soon as you know you want to keep your hosting active just let us know. Our support team is available via phone, live chat or a convenient ticketing system. Once you confirm you want to keep your hosting beyond the free 30 days, we’ll take care of the rest right away (and with absolutely no down time to your site!).

Can I install other scripts or content management systems on my account?

The GGS Press hosting solution was created and configured specifically to run the WordPress platform. With that in mind, we do not allow other content management systems or scripts to be installed. If you want to use another CMS please check out our VPS or dedicated server plans.

Can I install any WordPress plug-in or theme?

You are allowed to install and use any plugins or themes that you would like. Occasionally, however, there are certain plugins and themes that pose a security risk to you and other clients. When we find that to be the case we will let you know and have that particular plugin or theme removed.

How can I get Free Domain?

Our GGS Press plans come with a free domain name registration or transfer. To get your free domain just send us the name you want and we’ll take care of the rest for you.

How long does it take for WordPress hosting to get online?

We offer instant provisioning, which means after your order is processed and any necessary payments are completed your hostig will be up and running within just a few minutes.

Can I run any type of website on Go Get Space?

You can run any WordPress based site with us. This includes blogs, e-commerce sites and much more.

Do I need to update my WordPress version manually?

No. Our support teams will take care of all the WordPress version updates and optimizations that are necessary. This helps ensure your site is always running the latest and most secure versions of WordPress possible.

Do you offer a money-back guarantee?

We want our customers to always be 100% satisfied with our services, which is why we offer a 30 day free trial for all our customers. In addition, we provide a 30 day money back guarantee on top of that free trial. This means you’re getting a full 60 days to try our services with no risk to you. If at any point you’re not happy, just let us know and we’ll cancel your service and issue any necessary refunds with no questions asked.

Do you have any content restrictions?

We allow all types of content as long as it does not violate any laws.

What if your existing plans do not meet my needs?

Our GGS Press plans were created to be able to handle the vast majority of our customer’s needs. We recognize, however, that due to specific business needs some sites will need a custom plan. If that is the case for you, simply open a sales ticket and one of our representatives will get back to you to help create a custom WordPress hosting plan just for you.

Is there an uptime guarantee with GGS?

GGS data centers connect to the global Internet through multiple high-speed network connections managed through a variety of ISPs. We connect directly to the Internet backbones to ensure maximum data speeds and reliability. We guarantee a 99.9% uptime, which does not include 1 hour per month of scheduled maintenance and upgrades which we provide prior notice of. Our systems are monitored 24/7/365 by skilled engineers and administrators to ensure there are no problems with our network equipment, which includes routers, switches, cabling and other key components. For full details of our uptime guarantee please see our SLA.

Is there any type of service level agreement (SLA) with your dedicated hosting?

Absolutely, our managed dedicated servers have a clear service level agreement (SLA) so you know exactly what you’re getting.

What is the turnaround time on a new server setup?

If you order one of our standard server options it will be setup and ready to go within one business day, guaranteed. If you require optional add-ons or customizations it may require some additional setup time, but we always work hard to get you up and running as quickly as possible.

Can I request hardware upgrades to my server? What costs will there be?

Yes, you are able to upgrade to a higher level plan at any time and pay only the normal price for your upgraded server. If you have a specific item you want upgraded you can use our ‘add-on’ options to add RAM, CPU, Disk space, Software or other specs. Each item has a set monthly price associated with it, which you can find on our hosting features pages.

Can I add extra dedicated IP addresses to my service? If so, how much will it be.

Sure! Each additional IP address will cost just $2 per month. You can order it through your online billing account or contact our sales department for assistance.

What software options can be installed by GGS?

When you look at the Dedicated Servers standard features page you will see a full list of the software available.

What happens if a piece of hardware in my server fails?

GGS manages all the hardware in the servers we offer. If a specific piece of hardware fails it will be replaced at no charge to our customers. The replacement will occur immediately after identifying the failed component. The hardware covered under this policy includes the processor(s), hard disk(s), motherboard, NIC, RAM, power supply and any other components listed in the server lease. The time required to replace any hardware does not include the time needed for reinstalling any software or performing data recovery. For full information regarding the hardware guarantee, please review our SLA.

Do I have root access to my server?

GGS unmanaged dedicated servers provide full root access to the client.

But all GGS managed dedicated servers provide you with exceptional control over every aspect of your server, which includes the equivalent of root access. True root access, however, is managed by GGS’s team of System administrators.

Is there a limit to the number of websites I can host on a dedicated server?

No. You may host an unlimited number of websites on your server.

Am I able to send emails from my dedicated server?

Absolutely. You are provided with premium email sending abilities with your dedicated server account.

Am I able to store email on my server?

Yes. You will have multiple email storage solutions available to install on your server if you choose.

Is an unique IP address required for each website I host?

No. A single IP address can be used for as many websites as you would like.

What if I cause problems with my unmanaged server’s operating system?

You will have full, unrestricted access to your unmanaged server’s operating system so GGS cannot be responsible for fixing software related issues. If you require assistance, however, our server technicians are available to resolve issues at a rate of $75 per hour. If you’d rather just have your server’s operating system re-installed our technicians can do this at a rate of $50 per hour.

What software may I install on my server?

You are permitted to install any legal software you would like.

What is the contract period required for dedicated servers?

Dedicated servers are offered on a month to month contract.

Once I complete my order, how long will it be until my server is ready?

We provision all VPSs immediately after your initial payment is successfully completed (including fraud check). In most cases it takes less than five minutes to provision and deploy your VPS. As soon as it is ready we will send you a welcome email with all the necessary details.

I have a website on another hosting provider’s servers. Can you help migrate it to my new VPS?

Yes. As long as you are using the same control panel system with the old hosting system as you are with us your site can be quickly migrated over. Once your VPS is provisioned and you’ve received your welcome email just submit a support ticket to our tech team and we’ll work with you to get everything completed right away.

How many IP addresses do I get?

All VPS’s are assigned one dedicated IP address.

Is my data secure on a VPS?

Yes. The data is stored on hard drives configured using RAID 10 SAN. This means even if one hard disk fails, you won’t lose your data. In addition, remote backups can be performed for further security.

Can I add a firewall to my server?

Yes, we encourage all clients to configure iptables and keep your system up to date with all security patches available.

How are server resources allocated?

Each ‘cloud’ is made up of one or more units, which are known as nodes. Each node is allocated a set amount of shared CPU and RAM, which are only accessible to that node. In addition, a set amount of SAN storage (disk space) and bandwidth are issued to each node. To increase the resources for a given client, additional nodes are assigned to their ‘cloud.’ We never oversell our servers and we never share resources between clients with our VPS.

Can I add resources and software to my VPS if needed?

Absolutely. This type of scalability is one of the best things about VPS hosting. As your needs increase, resources can be added to your VPS to keep up with demand. If needed we can also move you to larger and/or multiple servers to ensure your site performs well for your visitors.

How reliable is VPS hosting? Will another client’s application be able to crash my server?

VPS hosting is extremely reliable. Unlike shared hosting, with a VPS your entire system is in its own isolated, virtual environment. While there are other clients on the same physical server, they are unable to impact anything in your environment. Each client has its own operating system and root access so even if one client’s system completely crashes, the others on the box won’t be impacted in any way.

Are Virtual Private Servers customizable?

Yes, you can use your VPS for almost anything you can imagine. This includes hosting limitless domains, installing applications and even reselling hosting services. To put it simply, your VPS environment is as customizable as you would like it to be.

Is there an uptime guarantee with your VPS hosting?

Absolutely, we offer a 99.9% network uptime guarantee. For full details please see our service level agreement (SLA).

How do I upgrade my account if needed?

You can upgrade your VPS anytime you would like. The easiest way to do this is to open a ticket to our sales department or email at sales@gogetspace.com. Make sure you include your customer ID with your request. Once you complete an upgrade, however, you may not request a downgrade for a minimum of one month.

Am I allowed to host adult, warez or illicit content on my VPS?

No. We do not permit this type of content. For a full explanation of permissible and non-permissible content please see our Acceptable Use Policy (AUP).

How will I be provided with my login details?

All your login details will be sent to you via email.

If I request an upgrade to my VPS will there be any downtime?

No, we can perform any upgrades to your VPS without any downtime at all.

When will I receive my renewal invoice and when is it due?

We generate and send out invoices 7 days prior to their due dates.

Where are the servers located for SEO hosting?

Our SEO servers are located in a state-of-the-art data center at this address:
48233 Warm Springs Blvd
Fremont, CA 94539 Untied States

Where are the Class C IPs located?

All of our SEO IPs are located within the United States.

Does the price listed include both IPs and hosting or are they separate?

Prices listed are all inclusive. You’ll get the hosting and IPs together.

Does SEO hosting include 24/7 support?

Absolutely. Our technical support team is available 24/7/365 through our ticketing system, email support and live chat.

Can I customize a package for SEO hosting?

We offer a variety of different pre-made packages that will meet the needs of most clients. If you have something specific in mind that is not in an existing package just contact our sales department and we’ll create a custom solution just for you.

Which control panel service do you use?

You’ll receive an activation notice immediately after your payment has been processed. Payment verification is typically very fast but may take up to two hours for full verification.

Do you offer a unique DNS for each IP address?

Yes. We have unique DNS entries for each IP address. You can also create your own branded DNS for use with our IPs.

Can you migrate my site from another hosting company to GGS?

Sure. Once your account is active just submit a ticket to our support team and we’ll take care of the rest.

What payment options are available?

We accept PayPal, bank wire or credit/debit cards.

If I’m not satisfied with the level of service can I get my money back?

Yes. We offer a full 30 day money back guarantee if you’re not satisfied for any reason.

Am I allowed to host more than one website with a given hosting plan?

Absolutely. All our hosting plans let you host multiple websites for no extra charge. Just add a secondary domain through your control panel.

Does your cPanel/WHM include a full suite of services?

Yes. cPanel/WHM has a wide range of features built right in. This includes simple one-click installation of more than 300 scripts.